Skill
UX Ergonomics
Make the next step easier to understand and do.
What it’s for.
Trace the task people are trying to complete and locate points of confusion or repeated effort. Turn findings into specific changes and evidence that could show whether they helped.
Who it’s for
Teams designing or reviewing digital workflows and human-agent experiences.
A possible output
A fictional task review with friction points, proposed changes and a user-check plan.
Illustrative example, not a measured result.
Before you begin
Expert inspection is not observed-user evidence; accessibility and prevalence claims need appropriate verification.
One part of the work
4 · Make it better
