WEBVTT

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Forty fields.

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Twenty minutes.

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Perfectly mapped.

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Import failed.

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Everything’s gone.

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People don’t quit at the hard part.

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They quit when their work disappears.

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And no, a sparklier retry button won’t save it.

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UX Ergonomics rides the real route, right through the stop where it breaks.

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The fix: keep the mappings.

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Say what retry will do.

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Give a way out.

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Then test it with only a keyboard: Tab, Tab, Enter.

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Nothing typed twice.

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Is it better?

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Ask real people.

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Until then, it won’t say so.

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UX Ergonomics.

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Make the next step easier to understand and do.